Winning in CCaaS: How Expert Sales Training Turns Complexity into Competitive Advantage

Sep 3, 2025 | CCaaS

What is CCaaS, and Why Should Your Sales Team Care? CCaaS, or Contact Center as a Service, is rapidly reshaping how businesses deliver customer service. At its core, CCaaS provides cloud-based solutions that empower businesses to better communicate with their...

Your Sales Team Has Team Captains, Whether You Realize It or Not

May 7, 2025 | Sales Management, Career Development

Have you ever noticed that in every team sport you watch or attend, the teams have a team captain(s)? Whether you realize it or not, your sales team has a captain(s). At the very least, you have individuals that your team as a whole will follow.

Goal Evolution Theory

Apr 9, 2025 | Setting Goals

When was the first time you set a goal? I doubt you did it as a child. A few of you might have done something similar to setting a goal in middle school. Many of you probably got your first taste in high school. Most likely, it was thrust upon you, rather than you seeking it out. Let me elaborate.

Type 2 Sales Managers – The Non-Athlete Coach

Mar 24, 2025 | Sales Management, Career Development

In the world of sports, some successful coaches have never played the game at a high level. Similarly, in sales, many managers started as sales reps and were promoted (Type 1 sales managers), while others took a different path (Type 2 sales managers).

Type 1 Sales Managers – The Player/Coach

Mar 6, 2025 | Sales Management, Team Building

By far, the most common sales managers are those who used to be sales reps. Let’s discuss why this is.

Why Every Sales Manager Should Know about Self-Determination Theory

Mar 4, 2025 | Sales Management, Team Building

Every sales manager is looking for better team motivation. The immature managers will give the ever-familiar “more” strategy. Offering no assistance, no insight, just a demand for “more”.

Talent Wins for Sales Teams

Mar 3, 2025 | Sales Management, Team Building

So how are you convincing the most talented salespeople to come work for you? Potentially a better salary or better comp plan might be available to you. But even that is limited if a rep has to start over by moving to your company. So, what can you offer?